Privacy Policy

1. Introduction

Welcome to 2RBC-AI ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud computing platform and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us, including but not limited to:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Billing information (credit card details, billing address)
• Company information (company name, role, industry)
• Communication data (support tickets, emails, chat messages)

2.2 Automatically Collected Information

When you use our platform, we automatically collect certain information, including:

• Log data (IP address, browser type, operating system)
• Usage data (features used, time spent, actions taken)
• Device information (device type, unique device identifiers)
• Location data (based on IP address)
• Cookies and similar tracking technologies

2.3 Application Data

When you deploy applications on our platform, we may collect:

• Application code and configurations
• Application performance metrics
• Error logs and debugging information
• Resource usage statistics

3. How We Use Your Information

We use the collected information for various purposes:

• Service Provision: To provide, maintain, and improve our cloud computing services
• Account Management: To manage your account, authenticate users, and provide customer support
• Communication: To contact you about service updates, security alerts, and promotional offers
• Analytics: To analyze usage patterns and improve our platform's performance
• Security: To detect, prevent, and address technical issues and security threats
• Legal Compliance: To comply with legal obligations and enforce our terms of service
• Product Development: To develop new features and services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing services
• Data analytics providers
• Customer support tools
• Cloud infrastructure providers

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 Consent

We may share your information with your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Our retention periods are:

Data Type	Retention Period
Account Information	Duration of account + 1 year
Usage Logs	90 days
Billing Records	7 years (legal requirement)
Support Communications	2 years

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to your personal information and receive a copy in a structured, commonly used format.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions.

7.4 Opt-Out

You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us.

7.5 Do Not Track

We currently do not respond to Do Not Track browser signals.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by data protection authorities
• Your explicit consent

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification for significant changes

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

12. Cookie Policy

For detailed information about how we use cookies and similar tracking technologies, please see our Cookie Policy.